FAQs

Booking Fees

We charge a $2 booking fee for all online transactions. This is a cost charged by external financial processors and goes directly to these third parties.

Refunds

We are happy to refund for pre-paid dinner bookings if 48hrs notice is provided.
Tickets to special events such as masterclasses, exclusive dinners, classes, etc. are non-refundable but can be credited in the form of a venue gift voucher.
All refunds and credit vouchers will forfeit booking fee charges.

Entertainment Book vouchers

Please note while we operate under Government restrictions we are currently unable to accept Entertainment Book vouchers We continue to honour venue specific and Sneakers & Jeans vouchers.

Minors

The Flour Factory, Hadiqa and Varnish on King can accommodate underage guests for seated restaurant bookings when accompanied by an adult. We cannot however allow minors access to our venue bar areas. We also cannot accommodate high-chairs.
Caballitos and Goody Two’s are not child-friendly venues.

Reservations / No Show Policy

Every attempt will be made to contact a reservation if they are late for their booking, or for unattendance. If we have not received any form of notification and are unable to make contact via the contact details given at the time of booking, tables may be given away after 15 minutes of the original booking time. No-shows may forfeit their deposit.
During exceptionally busy periods or exclusive events, reservations will be allocated set timeframes so demand can be met. This is noted on your booking confirmation email and we appreciate your cooperation during these times.